Order Management/Commercial Customer Support
- 📁
- Customer Service (Non-Technical)
- 📅
- Nov 17, 2021 Post Date
- 📅
- 210000EZ Requisition #
Thanks for your interest in the Order Management/Commercial Customer Support position.
Unfortunately this position has been closed but you can search our 47 open jobs by clicking here.
- Bachelor’s Degree preferred, or equivalent combination of education and related experience
- 1-3 years Customer Service experience
- Excellent oral and written communication skills in English and Spanish required
- Strong PC Skills in MS Office, JD Edwards (preferred)
- Superior customer service attitude; able to handle difficult customers with diplomacy and tact
- Excellent phone skills
- Excellent interpersonal skills
- Strong, accurate data entry skills
- Good organizational skills with excellent follow-through
- Good problem-solving skills
- Previous experience with export documentation
- Understanding and experience in customer specific portals related to order process, logistics and delivery booking | slots
- Understanding of box moving business
- Willingly accepts direction to adapt role to organization or team changes
- Is quick to recognize situations where change is needed and takes steps to implement change
- Supports organizational change
- Builds trust with others by acting in a way that is consistent with group/organizational expectations
- Learns to be flexible in completing job assignments
- Willingly accepts assignments that will expand his/her capabilities
- Seeks opportunities and effectively works with others to learn who have more experience and tenure in the organization, different perspectives, backgrounds and/or styles
- Actively seeks additional experience and knowledge in technical/ functional areas to gain expertise beyond current assignments
- Excellent organizational skills as well as oral and written communication skills
- Results focused by aiming for and exceeding performance targets and goals to drive personal accountability
- Able to quickly learn company systems and tools
- Able to interpret and apply department policies and procedures and applicable laws, rules, and regulations
- Strong on Relationship Building by recognizing cultural differences
- Attention to detail, self-directed, self-starter, problem solver
- Able to work independently and with a team and to promote a positive work atmosphere
- Able to meet deadlines & balance multiple projects in a fast-paced environment
- Strong analytical and troubleshooting skills