Global Support Specialist

Your profile 

• You have senior-level experience in customer service, preferably with five or more years of experience in direct customer contact.
• You have advanced technical knowledge and expertise in hardware, software, operating systems, and networking to effectively address customer issues.
• You’re comfortable working with Analogue Audio principles, Digital Audio and DSP, Network technology and architecture, and IT security, Audio over IP, Digital Video terminology and basics of digital video and video streaming, Audio and AV equipment and installations. Analogue and digital RF systems, UC Platform knowledge, programming/API skills a plus
• You have strong communication skills, both verbal and written, to interact confidently and empathetically with end-users.
• You are proficient in support-related tools such as MS Teams, MS Planner, and IT ticketing tools (e.g. Jira, TOPdesk)
• You have a customer-centric mindset with a focus on delivering exceptional service and ensuring customer satisfaction.
• You thrive working in a fast-paced and dynamic environment, handling multiple support tickets and priorities simultaneously.
• You make it a priority to stay updated with the latest trends in customer support practices.
• You must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Your benefits

• Environment: Join our international family business where you’ll experience a modern, exciting work environment, and a culture where we value people and attitude as our most important assets”.
• Work-life balance: Sennheiser offers flexible working arrangements to allow you balance between work and home life.
• Tasks: International team collaboration and interesting projects that define the future of audio.
• Extras: Various employee benefits and perks like a generous paid time off program, health club reimbursement, product discounts, and an industry leading 401K match.

 Concert, lecture, music streaming, film, meeting, sound recording in the studio - the audio world is colorful and diverse. And so are we at Sennheiser! We therefore welcome all applications - regardless of gender, nationality, orientation, ethnic and social origin, religion, disability and age. 

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.  The disclosed range estimate has not been adjusted for the applicable geographical differential associated with the location at which the position may be filled.

At Sennheiser, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  A reasonable estimate of the current range is $55,000 - $65,000 Total Cash Compensation per year.

The range listed is just one component of our total compensation package for employees.  Other compensation may include annual bonuses and program-specific awards.  In addition, our company provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO).

 Do you want to join the team? Apply now. 

Please only use our online application form for applications.

 Do you have any questions? 

Please feel free to contact us at jobs@sennheiser.com.