Global Support Specialist

🔍 Singapore

📁

📅   : Nov 07, 2023 Post Date

📅   : 2300008Q Requisition #

Thanks for your interest in the Global Support Specialist position. Unfortunately this position has been closed but you can search our 4 open jobs by clicking here.

Your profile

Senior-level experience in customer service, preferably with five or more years of experience in direct customer contact.
Advanced technical knowledge and expertise in hardware, software, operating systems, and networking to effectively address customer issues.
Working with Analogue Audio principles, Digital Audio and DSP, Network technology and architecture, and IT security, Audio over IP, Digital Video terminology and basics of digital video and video streaming, Audio and AV equipment and installations. Analogue and digital RF systems, UC Platform knowledge, programming/API skills a plus
Strong communication skills, both verbal and written, to interact confidently and empathetically with end-users.
Proficient in support-related tools such as MS Teams, MS Planner, and IT ticketing tools (e.g. Jira, TOPdesk)
Customer-centric mindset with a focus on delivering exceptional service and ensuring customer satisfaction.
Working in a fast-paced and dynamic environment, handling multiple support tickets and priorities simultaneously.
Stay updated with the latest trends in customer support practices.

Your benefits

Environment: Join our international family business where you’ll experience a modern, exciting work environment, and a culture where we value people and attitude as our most important assets”.
Work-life balance: Sennheiser offers flexible working arrangements to allow you balance between work and home life.
Flexi-Benefits: Sennheiser offers flexi-benefits to employees such as medical, dental, gym benefits etc.

Concert, lecture, music streaming, film, meeting, sound recording in the studio - the audio world is colorful and diverse. And so are we at Sennheiser! We therefore welcome all applications - regardless of gender, nationality, orientation, ethnic and social origin, religion, disability and age.

Do you want to join the team? Apply now.

Please only use our online application form for applications.

Do you have any questions?
Please feel free to contact us at jobs@sennheiser.com.