End User Support Specialist

Job Requirements

• Bachelor’s Degree preferred, or equivalent combination of education and related experience
• 1-3 years Customer Service experience
• Multilingual English – French
• Strong PC Skills in MS Office, JD Edwards (preferred)
• Superior customer service attitude; able to handle difficult customers with diplomacy and tact
• Excellent communication (oral and written) skills, and excellent phone skills
• Ability to speak and write in local language and English at level 2 (other language skills a plus)
• Excellent interpersonal skills
• Strong, accurate data entry skills
• Good organizational skills with excellent follow-through
• Good problem-solving skills
• Deep product knowledge in consumer products and Bluetooth technologies
• Interest in the consumer products preferable
• Understanding of Ecommerce solution
• Ability to support end-user with online Direct Sale

Essential Characteristics

• Willingly accepts direction to adapt role to organization or team changes
• Is quick to recognize situations where change is needed and takes steps to implement change
• Supports organizational change
• Builds trust with others by acting in a way that is consistent with group/organizational expectations
• Learns to be flexible in completing job assignments
• Willingly accepts assignments that will expand his/her capabilities
• Seeks opportunities and effectively works with others to learn who have more experience and tenure in the organization, different perspectives, backgrounds and/or styles
• Actively seeks additional experience and knowledge in technical/ functional areas to gain expertise beyond current assignments
• Excellent organizational skills as well as oral and written communication skills
• Results focused by aiming for and exceeding performance targets and goals to drive personal accountability
• Able to quickly learn company systems and tools
• Able to interpret and apply department policies and procedures and applicable laws, rules, and regulations
• Strong on Relationship Building by recognizing cultural differences
• Attention to detail, self-directed, self-starter, problem solver
• Able to work independently and with a team and to promote a positive work atmosphere
• Able to meet deadlines & balance multiple projects in a fast-paced environment
• Strong analytical and troubleshooting skills