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21000045 Requisition #

The ideal candidate must be fluent in English and Spanish to support our eCommerce sales in North America and Latin America.

Under limited supervision you will be responsible for managing the day-to-day online store site operations working closely with other functional support areas in including IT, Marketing, Fulfillment, Customer Contact Center and 3rd party service providers. Proactively identify and resolve issues and risks to site performance. Ensure timely and competent research and resolution of site operations support issues. In addition, you will be responsible for managing the customer experience including design, content, information architecture, branding/marketing, site performance, functionality and usability. You will ensure and continuously improve the overall user experience to increase and drive sales.

  • Experience in Demand Planning & Inventory Management preferred
  • Strong knowledge of the ecommerce space including competitive strategies, marketing strategies, product development, consumer research, usability best practices and industry trends
  • Excellent analytical, strategic thinking, and communication skills
  • Detailed understanding of end-to-end eCommerce processes including website infrastructure, content management, product attribution and customer-facing functionality.
  • Experience in Shopify or equivalent ecommerce platforms, JD Edwards
  • Demonstrated experience with website strategy, site functionality and end-user experience in a transactional environment
  • High degree of proficiency in MS office suite, especially Excel (pivot tables, vlookups etc).
  • Web Analytics (Google/Adobe Analytics) experience preferred
  • HTML/CSS skills a plus

Education and Experience

  • 4-year degree in Business, Marketing or related area – Associates degree with relevant work experience may also be considered.
  • 1-3 years’ experience related to e-commerce, digital marketing customer service or similar related experience

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