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Customer Quality Manager

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2100004K Requisition #

Customer Quality Manager

Job description:

  • To serve as key interface to Service teams on product-related customers’ complaints.
  • To liaise with product management and development team in the resolution of field queries and complaints.
  • To define and drive early and ongoing field returns, analysis and improvement activities throughout product lifecycle.
  • To identify and address key products failures and customers’ complaints in the market.
  • To collate, report and present market returns’ analysis and improvements to matrix teams.
  • Project Manager for customer quality improvement activities.
  • Collate and analyze social media data (e.g. SugarCRM, Amazon, Google(Trend)
 

 

 

 

Requirements:

  • Basic Degree in any relevant discipline with Quality-related certification.
  • Minimum 5 years relevant experience driving product and customers’ experience improvement initiatives based on field returns.
  • Self-driven, resourceful, and able to define and execute tasks independently with minimum guidance amidst ambiguity.
  • Familiar with social media analysis.
  • Experience in managing quality related projects.
  • Able to converse in Mandarin to deal with Chinese suppliers(preferrable).

 

 

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