Customer Quality Manager
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- 📅
- Mar 24, 2021 Post Date
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- 2100004K Requisition #
Customer Quality Manager
Job description:
- To serve as key interface to Service teams on product-related customers’ complaints.
- To liaise with product management and development team in the resolution of field queries and complaints.
- To define and drive early and ongoing field returns, analysis and improvement activities throughout product lifecycle.
- To identify and address key products failures and customers’ complaints in the market.
- To collate, report and present market returns’ analysis and improvements to matrix teams.
- Project Manager for customer quality improvement activities.
- Collate and analyze social media data (e.g. SugarCRM, Amazon, Google(Trend)
Requirements:
- Basic Degree in any relevant discipline with Quality-related certification.
- Minimum 5 years relevant experience driving product and customers’ experience improvement initiatives based on field returns.
- Self-driven, resourceful, and able to define and execute tasks independently with minimum guidance amidst ambiguity.
- Familiar with social media analysis.
- Experience in managing quality related projects.
- Able to converse in Mandarin to deal with Chinese suppliers(preferrable).