This job posting isn't available in all website languages

Customer Quality Manager

2100004K Requisition #

Customer Quality Manager

Job description:

  • To serve as key interface to Service teams on product-related customers’ complaints.
  • To liaise with product management and development team in the resolution of field queries and complaints.
  • To define and drive early and ongoing field returns, analysis and improvement activities throughout product lifecycle.
  • To identify and address key products failures and customers’ complaints in the market.
  • To collate, report and present market returns’ analysis and improvements to matrix teams.
  • Project Manager for customer quality improvement activities.
  • Collate and analyze social media data (e.g. SugarCRM, Amazon, Google(Trend)





  • Basic Degree in any relevant discipline with Quality-related certification.
  • Minimum 5 years relevant experience driving product and customers’ experience improvement initiatives based on field returns.
  • Self-driven, resourceful, and able to define and execute tasks independently with minimum guidance amidst ambiguity.
  • Familiar with social media analysis.
  • Experience in managing quality related projects.
  • Able to converse in Mandarin to deal with Chinese suppliers(preferrable).



Previous Job Searches

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions